Shipping policy

We aim to make receiving your Esmé order as straightforward as possible. Here’s what to expect after placing your order.

01. Order Processing

Orders are processed within 24–48 hours, excluding weekends and public holidays.

We may contact you via WhatsApp to confirm your order before dispatch.

Estimated delivery: 3–5 business days from dispatch, depending on your location.

Shipping fees: Calculated according to your location and displayed at checkout. Free delivery is applied automatically to eligible orders.

Free delivery: Orders over EGP 1,000 qualify for free delivery, applied automatically at checkout.

Please ensure your delivery address and phone number are correct at checkout.

For order updates, address corrections or tracking enquiries, contact us via WhatsApp and include your order number.