Refund policy

Here to help.

We want you to feel confident shopping with Esmé. If something isn't right with your order, we're here to help.

01. Issues & Damages

If your order arrives damaged, defective, leaking or incorrect, contact us within 24 hours of delivery. Please include your order number and clear photos.

02. Returns & Exchanges

For standard returns, exchanges or refund assistance, contact us within the eligible policy window. All requests are subject to our Returns Policy.

03. Get in touch

Reach us via WhatsApp or email at support@esme-eg.com . If a refund is approved, we'll coordinate the most suitable payout method with you.